Terms of Service

FlexRay ("FlexRay", "we", "us", the "Provider") provides a cloud audit, performance and FinOps platform operated from Brazil. These Terms govern your access to and use of the FlexRay platform, websites, APIs and agents (the "Service"). By creating an account or using the Service you agree to these Terms.

FlexRay is a cloud audit, performance and FinOps platform. It collects kernel-level performance telemetry from an agent you install on your own infrastructure and reads your cloud providers' billing and configuration data through credentials you supply, to produce cost, performance, capacity and security analysis. The Service is provided on a software-as-a-service basis and is billed per connected instance according to your plan.

Accounts are created either directly through self-service signup or through a signed partner contract. You are responsible for the accuracy of your registration information, for safeguarding your credentials, and for all activity under your account. You must have authority to bind the organization you register and to authorize FlexRay to access the cloud accounts and hosts you connect.

The Service is priced per instance per month at the rate for your plan (Starter, Pro or Enterprise). The number of instances you may connect is the number you have contracted and paid for; you may connect fewer, but you remain billed for the contracted quantity. Attempts to connect more instances than your plan permits are rejected.

Prices are shown in US Dollars for customers accessing from the United States and in Brazilian Reais for customers accessing from Brazil, converted at our then-current reference rate. Fees are payable in advance for each billing period. We may change prices with notice; changes take effect at your next renewal.

You grant us permission to access the cloud accounts, hosts and data sources you connect, solely to provide the Service. The billing-analysis role we ask you to create is read-only. Agent deployment and certain optional features use your cloud provider's command channels (for example AWS Systems Manager) to install and update the agent on hosts you designate; you authorize those actions when you use those features. You may revoke access at any time by disconnecting a source or uninstalling the agent.

You may not use the Service to access systems you are not authorized to monitor, to violate any law, to infringe others' rights, or to attempt to disrupt or reverse-engineer the Service except as permitted by law. Security-testing features must only be run against assets you own or are explicitly authorized to test.

You retain all rights in the data you or your systems submit. Our handling of personal data is described in the Privacy Policy, which forms part of these Terms. We process your data to provide the Service and as you instruct; where we act as operator (processor) of personal data on your behalf, a Data Processing Agreement governs that processing.

We aim to keep the Service available but do not warrant uninterrupted operation. Any specific service-level commitments apply only where stated in a separate written agreement. We provide support at support@flexray.com.br.

You may cancel at any time. Refund and cancellation terms, including the consumer withdrawal right under Art. 49 of the Brazilian Consumer Protection Code where it applies, are set out in the Refund & Cancellation Policy.

The Service provides analysis and recommendations; it does not guarantee cost savings, performance outcomes, regulatory compliance, or the detection of every security issue. Outputs are informational and are not financial, legal or compliance advice. The Service is provided "as is" to the fullest extent permitted by law, without warranties of any kind except those that cannot be excluded under applicable law.

To the extent permitted by law, neither party is liable for indirect, incidental or consequential damages, and our aggregate liability arising out of or relating to the Service is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim. Nothing here limits liability that cannot be limited under applicable law.

We may suspend or terminate access for non-payment, for breach of these Terms, or as required by law. On termination we make your data available for export for a limited period and then delete it as described in the Privacy Policy.

We may update these Terms; the version and effective date appear at the top. Material changes will be notified. Continued use after changes take effect constitutes acceptance.

These Terms are governed by the laws of Brazil (Federal Republic of Brazil), and the courts of Brazil have jurisdiction, without prejudice to any mandatory consumer-protection venue available to a consumer under Brazilian law.

General: support@flexray.com.br. Privacy: privacy@flexray.com.br.