Refund & Cancellation Policy

You may cancel at any time from your organization settings or by contacting billing@flexray.com.br. Cancellation stops future renewals. Unless a refund applies under the sections below, you keep access until the end of the period you have already paid for, after which the account is suspended and then scheduled for deletion.

If you are a consumer contracting online and Brazilian law applies, you may withdraw from the contract within seven (7) days of signup or first payment, whichever is later, and receive a full refund of amounts paid, under Article 49 of the Brazilian Consumer Protection Code (CDC). To exercise this right, email billing@flexray.com.br within the period.

Subscriptions are billed in advance per period. Outside the 7-day withdrawal right, fees already paid for the current period are generally non-refundable, and we do not pro-rate partial periods, except: (a) where required by law; (b) where we materially fail to provide the Service and cannot remedy it within a reasonable time; or (c) at our discretion for documented billing errors.

Reducing your plan or instance count takes effect at the next renewal; the change does not refund the current period. You remain billed for the instances contracted for the current period even if you connect fewer.

Approved refunds are returned to the original payment method (card refund, or PIX/boleto reversal for Brazilian payments) within the timeframe of the relevant payment provider. We will confirm by email.

Where your account was created under a signed partner or enterprise contract, the cancellation and refund terms of that contract prevail over this policy to the extent they differ.

Billing and refund questions: billing@flexray.com.br.